Saturday, June 1, 2019

SVT -南航

這個禮拜,南航來檢測我們的軟件
每天從早到晚,學習,開會,陪吃飯,解釋翻譯,解決問題!

身體很累,精神很刺激很hyper, constantly need to focus, observe, engage, and help out!

上班以來從來沒有這麼excited and tired, full of learning 
沒有一週下班上班腦袋都在想著工作,如此focus

昨晚離開客人, 開著車,reflect on what did I learn more about myself, and how to handle meetings/customers/ situations.



優勢:

understand Mandarin, 

be able to build relationship with customers, proactive and execute fast

Know Chinese culture more

Humble and work hard

Hospitality 


需改進

  • need to be able to explain things and communicate in a clearer manner. Need to catch the main point and reason behind things. 
  • Jack( assume customer’s view and take, assume they do not care)
  • Jack ( did not give customer options to choose, but force them to sign and agree)
  • Conflict of internal, who drives the meeting....Jack tries to move on, I tried to explain, David tried to control and make sure customers understand.
  • Ask the right question at the right time 
  • Be bold for the customers, and my company 
  • Listen and understand quickly, and take notes quickly. Tend to process and understand slow. Couldn’t just catch it on the fly, type out everything David said. Can’t type and listen/ understand at the same time.
  • Be more observant on the situation, and be able to turn it around
  • 即時翻譯